Transcript:
(00:00) messaging guests on Airbnb can be one of the most time-consuming and inconvenient aspects of hosting a place on Airbnb we’ve all thought about it before we’ve all had frustrations and annoyances with having to reply to guests when we just sat down for dinner or when we’re supposed to be working or in the middle of the night the guest reaches out and we’re not there to answer their question now all of that is a big big challenge for people that are looking to scale their portfolio especially because not
(00:32) only is it a bit of a pain it’s not super high leverage it doesn’t really make you a whole lot of extra money and it can also be pretty difficult to hire for because not a lot of people frankly want to be responding to guests on their evenings and weekends and it’s not enough work to necessitate a full-time hire but it’s enough work that you want to get it off of your plate and that’s always been a bit of a pain until now now I had the chance to sit down and start working with a whole bunch of
(01:05) different AI software for guest communication and I have found the best one now I will be the first to say that a couple months ago when I first sat down and started playing with AI guest communication tools I was very very disappointed and underwhelmed they suffered from critical problems like I remember one tool I used I would reach out to ask where the frying pan was and it would tell me it was in the cupboard and if I couldn’t find it just let me know and I would say I can’t find it and it said well it’s in the cupboard if you
(01:36) can’t find it just let me know and I would get stuck in this endless loop that was so much worse than the message just not getting responded to at all so paint me a skeptic but I have done some more research played around with different tools and I’ve come across one that is truly remarkable it does a fantastic job of responding to guest messages and it does way more than that as well in this video I’m going to show you exactly what that tool is I’m going to show you how I got it set up what
(02:05) it’s capable of and we’re going to just explore the tool together I’m going to show you right in behind the scenes there’s going to be a link in the description down below if you want to sign up for this tool and you can even get 20% off for I think your first 3 months when you sign up this is a really really cool tool that we’re going to have additional Advanced Training playbooks on inside of B&B tribe so if you want to learn all about Cool Tools like this additional functionality they
(02:27) have all kinds of amazing stuff then make sure you check BNB tribe and I would love for you to join that it’s a super awesome community of Airbnb hosts co-host investors all over the world with all kinds of really cool training with all that said let’s just jump right in and I want to show you inside of this tool it’s called besty AI uh the website is get bestie.
(02:50) and it basically all you have to do is go in and sync up your listings uh now right now they don’t have Integrations with every different channel manager and they unfortunately don’t integrate directly with Airbnb just yet but depending on when you’re watching this video they may have that rolled out so I would highly recommend that you check it out and see if you can sync up if you have the right software if they have the right Integrations Because by the time you’re watching this video good chances are they’re going to
(03:15) have way more Integrations than they do at the time I’m recording it because that’s something that they’re really working on I had the chance to actually sit down with the founder of the company um and really had an in-depth chat about the technology behind get bestie and why it’s so much Superior to other AI tools out there on the market for guest communication so there’s all kinds of really really cool functionality here that you can use for upselling different guests inquiry win back retargeting all
(03:41) kinds of stuff and I’m going to go through that in a separate video that I’m going to be recording right after this one it’s going to release shortly so if you want to go into all the details on that then make sure that you watch the other video that’s going to be coming out on my channel very very soon but the one thing I do want to show you here is this feature called autopilot now autopilot is what allows you to select when and if you want the AI to automatically respond to guest messages
(04:08) now the way this AI works is they’ve got kind of three different tiers of intelligence you’ve got your sandbox where you can test it and play around with it which I’m going to show you in a moment here and that’s a relatively dumb down version of the AI because running AI queries it can become become expensive they don’t want to have their their kind of sandbox hooked up to the most intelligent one so the sandbox that I’ll show you is a less intelligent version then they’ve got an option for
(04:35) you to have what uh what’s called draft mode turned on that’s what I’ve got turned on right now and I’m going to show you how that works it basically just drafts up a response to the message that it guest sends and you can just click a button to send that message either here in get bestie or directly inside of your channel manager which is super super convenient you can also do it right from your phone which makes it even easier and then craft mode is kind of The Next Step Up in intelligence it’s
(05:03) quite intelligent but it’ll also make some guesses because it knows that you’re editing the messages before sending them out and reviewing them so it doesn’t have to be perfect and what’s really nice about that is that now you can respond to guest messages without having to take nearly as much time or spend nearly as much thought on it because you just basically review it and click Send As long as it all makes sense which most of the time from my testing around with this it does a really really
(05:27) great job then there’s autopilot and and this is really cool because you can select whether to have it on 24/7 you can select to have it on for certain days or certain times when you might not be as responsive to guest messages and uh you can also do it for specific listings you can also do customizations like having it wait a little bit before responding so that the guest doesn’t know that it’s speaking with an AI or you can have it preface by saying that hey this is an AI if you do want your guests to know that it is an AI
(05:55) that is responding to them so it’s really really cool and the cool thing about that about autopilot is it’s kind of the absolute upper tier of intelligence it knows and has parameters to know that we really can’t make mistakes here we can’t guess or assume on anything if I don’t know something I’m going to go and ping the property manager or the property owner and let them know they need to intervene here they’re it’s only going to respond on autopilot to messages that it is absolutely sure about so that way you
(06:23) can avoid any potential messages going out to your guest that would be misleading or there’ be incorrect information so super super cool having played around with a bunch of different tools I can say that the way that they’ve set this up to not only have autopilot functionality but also have it toggleable and have it customizable so you don’t get your guest into those bad kind of Loops or experiences is really really something that sets bestie apart from the other AI tools out there and it does a really really great job of are
(06:52) you a brand new or experienced Airbnb host co-host or investor who wants to host as success successfully as profitably and with as much fun as possible if so then I would love to invite you to check out BNB tribe Linked In the description down below this video it’s our exclusive Community for Airbnb hosts investors and co-hosts from all over the world where I share some of my best trainings that go into detail on every single aspect of Airbnb hosting from A to Z we’ve got Advanced Training playbooks that will help you to use more
(07:27) advanced strategies to take things to the next level and make more money and have more fun hosting co-hosting or investing on Airbnb you’re also going to get access to an incredible community and over $2500 worth of deals perks discounts bonuses that I’ve negotiated with other vendors in the short-term rental industry so if you want access to all of that and a whole bunch more check out the link in the description down below for B&B tribe and I would love to see you on the inside what you can also do
(07:56) is then come in here and like I said you can come into your sandbox now cool thing about this is that I actually didn’t have to train this AI it trained itself it basically just took all the details from my Airbnb listing from my channel management software and imported it in here so you can see over here what bestie knows it’s got all these different lines of information now something cool that I learned from speaking with the founder of the company uh one of the co-founders is they do something called Data vectoring now this
(08:26) is very very standard in the field of AI uh but for any of you like me who is relatively unknowledgeable about this it just sounds like jargoning we probably don’t know what it is basically what it means is it takes every single data point that it has about your listing and it puts it into these individual line items that it feeds into the AI that way when the AI is answering a question typically what would happen is it would have to query everything that it knows about the property and the more data that gets put into an AI model the more
(08:58) muddy the output will will be the lower quality it’ll be this way when they have all these details right in here they can then basically add a search layer on top uh as kind of the first step so if you ask about the number of bedrooms it’ll search for only the information pertaining to numbers of bedrooms and then it’ll feed that into the AI so you get a much much higher quality output and having just you know qualitatively played around with this tool and played around with others and tested them out I
(09:28) can tell you that the quality of outputs from this tool is far far better than anything else um now the other thing that you can do here there’s early check-in upsells again I’m going to get to that in another video but you can also add your own notes so one of the things that I did is I realized this is a fault of my own I had some of the settings wrong on this property and so uh the basically the way this property set up it thought that the property was a dome when in fact it just has a dome in the backyard and so you can add
(09:56) specific customizations to train the AI to not make certain mistakes that it ever does make so that way what you can do what I’m doing personally is I test it out on draft mode to make sure that no mistakes come up and if ever mistakes do come up I just come in here and I add additional details in so that the AI learns and now isn’t going to make that mistake again it’s actually very very similar to the way that you would train a virtual assistant who would be taking care of the guest messaging for you you don’t want to just
(10:23) answer every single one of their questions and correct it one off you want to give them a database for where to store the answers to these questions questions so that later on when a guest asks a specific question they can reference the database rather than having to come to you and ask the same question they’ve already asked five different times so you basically do the exact same thing in here you can add in all kinds of details they’ve got all kinds of different categories for nearby activities restaurants attractions all
(10:46) kinds of stuff but bear in mind that you don’t actually have to add a lot of this stuff in for example I didn’t add anything in here about restaurants or things to do nearby anything like that and if we go over to a test message got a test kind of booking in here with different questions you can see it’s already recommending restaurants without me having to put stuff in so again very very intelligent right out of the box I’m going to come over back to this message center a little bit later so
(11:12) that’s really cool that you have all this data all this kind of customizability so you can really make this thing run perfectly and you can see it’s an incredibly knowledgeable AI that knows a whole bunch of stuff it’s connected to the web so it can search different things up so really really really powerful and then you can come in here into the sandbox and test things out so it gives you a grounds to test and see what information the AI has what it knows what it maybe doesn’t know and again this is the dumbest version of the
(11:37) AI in the sandbox here but it’s just really nice to have a testing ground for the AI to just kind of if you’re not super comfortable with just unleashing AI on your listing you can test it out and see what’s what by going in here then what you’ve got is you’ve also got your actual message center here so you can actually just do all your messaging now right through here which is really cool any of the listings that are hooked looked up to it you can come in here you’re going to have the the kind of
(12:02) message center it’s going to give you any of the unread conversations you can see I made a test booking here in my channel manager Hostway and then I asked uh can you recommend some good restaurants nearby and this is what it gives me it just gives me the draft response now once you get hooked up one thing to note about um bestie here is that it takes anywhere from in my experience maybe four to seven minutes is between when a message comes in and when the AI has basically realized a message came in um basically synthesized
(12:33) it and come up with a response so if you come into here right after a message comes in it might not show up and there might not even be a draft response but as long as you just give it a couple of minutes it’ll come up with a draft response now again I want to remind you I did not feed the uh the AI any of the information I’ve not mentioned anything about these different restaurants and I can tell you rubar restaurant is my favorite restaurant nearby close to this property it’s the one I always recommend
(13:00) a lot of people are probably wondering does the AI learn from your past conversations with guests meaning like is it recommending rhubarb because I’ve recommended rhubarb to other guests that have stayed the answer is no the reason it doesn’t do that is because there’s too many one-off scenarios in your past conversations maybe you recommended One Restaurant to one guest that you wouldn’t recommend to others maybe you gave one guest a discount that you wouldn’t give to others maybe something
(13:28) happened the power went out and now you don’t want the AI thinking that the power is going to go out for every guest so it does learn from the previous conversation with that guest and everything’s been that’s been shared with it but it doesn’t learn from all the past conversations you’ve ever had now one thing that’s really really cool is if we scroll up here it might have been in a different booking yeah it must have been a different uh no actually here you know what it’s right here so uh
(13:54) this guest when I when I did this test thing I said hi is the hot to available to use now I have a a video that goes through and explains exactly how to use the hot tub all the buttons everything like that and you can see that in this conversation and in my guide book I’ve got those videos linked right here so because it’s already in the information of this uh the context of this conversation when the guest in this case the example guest it’s me asks is there a hot tub available to use the AI responds yeah the hot tub is is ready
(14:23) for you in the backyard along with the sauna so again just again enhancing another uh element of the listing please watch this instructional video on how to operate the hot tub and actually grab the link to the video incredibly cool it’s very personal you can also then go and make it more formal or less formal increase or decrease the length um so it’s really really cool does a really great job and it also personalizes it with custom tagging so you can see that it actually addresses the guest by name
(14:53) rather than just saying hi guest or something like that so you would virtually never know that this was an AI That’s answering your messages now again if we come over to uh the direct booking the the channel management platform I’ve got here um you can see that right in here in my message center if I come over here I’ve got the message pulled up right there already so super super cool that you can have that right in your channel management software as well you don’t need to just be coming in here
(15:21) into bestie to answer your messages um now again I’m going to put together a whole other video that’s going to go into all of the really really cool Revenue optimization uh strategies and kind of tools that bestie has that are literally designed to make you more money and that I can tell you without hyperbole are truly game changing for short-term rental hosts investors managers like I’ve been doing this for a decade and I cannot remember a time when I’ve been this excited about a new technology in the short rental space
(15:51) This truly is going to save a huge amount of time it’s going to save a huge amount of money because we don’t have to hire humans to do this now sure you’re still going to need someone to oversee it but it’s going to be easy for one person to now oversee variety of different listings as opposed to having them need to oversee maybe 5 to 10 Max so the the profitability that this unlocks right off the bat by just taking this big cost item out of our balance sheet is incredible and then the fact that it can also go above and beyond and
(16:23) help you to effectively make more money on your listings is truly just a mind-blowing thought to even consider that this kind of Technology exists and then we get to be a part of it so really really cool super excited about this tool um again the link is going to be in the description down below if you want to sign up and play around with it access it yourself I’d highly recommend you check it out it is really really cool super easy to set up only took me about maybe 15 20 minutes to get it up and running and be able to start testing
(16:51) it um so it’s a lot of fun now if you like this video uh if you want more videos like this if you just want to support the channel make sure you hit the thumbs up button and like this video um if you’re new to the channel here and you want to stay update with the two videos you post every single week on Tuesdays and Thursdays make sure you hit the Subscribe Button as well so you can stay up late with all that if you have any thoughts comments questions anything you want to share with me let me know in
(17:13) the comment section down below and like I mentioned before if you’re interested in BMB tribe you want to take your Airbnb game to the next level make more money have more fun with Airbnb definitely check out B&B tribe Link in the description down below with that said thank you so much for watching this video and I’ll see you in the next one