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Airbnb Tricked You! (Change these settings NOW!)

By James Svetec · November 14, 2024 · 9 min read

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Key Takeaways

  • Airbnb's 'Location Features' setting directly controls which category searches your listing appears in — get it wrong and you could face a suspended listing
  • A flexible cancellation policy strips you of options; a strict policy keeps you in control when guests try to cancel last-minute
  • The 'Good Track Record' filter on Instant Book is one of the most important — and hidden — guest screening tools available
  • Photo Tour is automatically turned ON for all listings, but it buries your best amenities and kills conversion rates — turn it off
  • Setting your booking window to 12–24 months gives more guests the chance to find and book your listing, directly increasing revenue

If you think Airbnb is working in your favor, think again — Airbnb tricked you with default settings designed to benefit the platform, not your bottom line. Most hosts are unknowingly losing bookings and income because of six specific settings that are either sneakily defaulted to the wrong values or hidden so well they're nearly impossible to find.

Watch the full video above or keep reading for the complete breakdown.

Mistake #1: Location Features (The Setting That Almost Got a Listing Suspended)

The Location Features setting is one of the most important — and most hidden — configurations in the entire Airbnb listing editor. You'll find it by going to the Location section in your listing editor and clicking on "Location Features." Most hosts have never seen this screen.

This setting is one of the primary ways Airbnb categorizes your listing. Guests are increasingly using Airbnb's category-based search (beachfront, lakefront, cabins, etc.) rather than searching by location alone. If your Location Features aren't set correctly, your listing simply won't appear in those searches — even if it genuinely qualifies.

The $2,000 Suspension Risk Nobody Talks About

Here's where it gets dangerous. BNB Mastery founder James Svetec nearly lost a $2,000 booking and had a listing suspended because of this exact setting. The listing qualified for both beach access and lake access under Airbnb's own definitions — a nearby beach a five-minute drive away and lake access via a path and dock.

A guest looking to cancel last-minute complained to Airbnb that the listing was "misleading." In a stunning turn, Airbnb sided with the guest — canceled the booking, issued a full refund, and applied two strikes to the listing: one for canceling a reservation (that the host never agreed to cancel) and another for an "inaccurate listing."

After fighting Airbnb with documentation proving the settings were accurate, every decision was reversed. Airbnb paid the refund out of pocket and removed both strikes. But if that host hadn't known how these settings worked, they'd have been out $2,000 with a damaged listing standing.

Pro tip: Read each Location Feature option carefully before enabling it. Understand Airbnb's specific definitions, not just the common-sense meaning of words like "beach" or "lake." Having documentation of why each option applies to your property is smart protection.

For more settings that can put your listing at risk, see this related breakdown on Airbnb settings hosts need to change immediately.

Mistake #2: Cancellation Policy (Airbnb Wants You to Get This Wrong)

Airbnb will actively encourage you to set a flexible cancellation policy. Their reasoning? It attracts more guests. And technically, that's true — but it's the wrong guests.

Guests who specifically seek out flexible cancellation policies are far more likely to cancel. They're planning tentatively, shopping multiple options, or hedging their bets. When they cancel last-minute, you're left with an opening you can't fill, and you earn nothing.

Why Strict Policies Give You More Control, Not Less

A strict cancellation policy doesn't mean you have to be inflexible in practice. It means you keep all the options. Consider what you can do with a strict policy when a guest wants to cancel:

  • Uphold the policy and keep the payment (your right)
  • Issue a partial or full refund as a goodwill gesture (your choice)
  • Find a middle-ground compromise that works for both parties

With a flexible policy, the choice is made for you. The guest cancels, you get nothing, and you're scrambling to fill dates. A strict policy costs you some price-sensitive bookings upfront, but those are often the exact guests most likely to cause problems or cancel anyway.

This also connects directly to your revenue strategy. If you're already making common Airbnb pricing mistakes, a flexible cancellation policy compounds the damage by introducing last-minute vacancies you can't price-recover from.

Mistake #3: Instant Book Without the Good Track Record Filter

Instant Book is one of the single most effective tools for getting more bookings on Airbnb. When it's enabled, guests can book your listing without waiting for you to approve the request. That reduces friction, speeds up the booking process, and Airbnb rewards it with better search placement.

If you don't have Instant Book turned on, turn it on now. It's one of the fastest ways to increase bookings without changing anything else about your listing.

The Hidden Setting That Makes Instant Book Safe

Here's where most hosts make a critical error. They turn on Instant Book and leave it wide open — meaning anyone can book instantly, including guests with no reviews, bad history, or red flags on their profile.

Buried inside the Instant Book settings is an option called Good Track Record. Enabling this filter restricts Instant Book to only guests who have stayed on Airbnb previously without incidents or negative reviews. Guests with no track record or poor reviews will need to send a request instead of booking instantly.

This single toggle is the difference between Instant Book being a powerful growth tool and a liability. Without it, you're rolling the dice on every booking — and property damage, neighbor complaints, and bad reviews are the predictable outcomes.

A useful added safety net: Airbnb allows hosts with Instant Book to cancel up to three bookings per year penalty-free, provided you have a valid reason. So if something feels off about a reservation after it's made, you have a way out that won't hurt your listing.

But Good Track Record will prevent most problem bookings from happening in the first place.

Connecting with other experienced hosts through the BNB Tribe community is a great way to stay current on screening tactics and platform policy changes — members regularly share what's working to filter out bad guests before they cause damage.

Mistake #4: Photo Tour Is On and Killing Your Conversions

This is the one that practically every host gets wrong in 2026 — and it's the mistake that Airbnb makes hardest to fix. Photo Tour was rolled out by Airbnb and automatically enabled on all listings. The idea sounds fine in theory: organize photos by room so guests can take a virtual tour. In practice, it's a conversion killer.

When Photo Tour is active, Airbnb takes control of your photo order and sorts images by room. You lose the ability to lead with your strongest photos. And Airbnb's algorithm doesn't prioritize what actually converts guests — it just groups by room type.

Why Photo Order Matters More Than You Think

Guests make snap judgments. If your first five photos don't grab attention, many guests click away without ever seeing what makes your property special. If you have a pool, hot tub, sauna, or standout outdoor space, those amenities are likely in your backyard — which means Photo Tour buries them at the end of the photo sequence.

Guests who don't scroll all the way through your photos will never even know those amenities exist. That translates directly to lower booking rates and lost revenue.

How to Disable Photo Tour and Fix Your Photo Order

  1. Contact Airbnb support and request that Photo Tour be disabled for your listing
  2. Once disabled, go into your listing and delete all room sections except bedrooms and bathrooms (deleting those breaks the listing display)
  3. Add all remaining photos into the "Additional Photos" section
  4. Click into "All Photos" and manually arrange your photos — when prompted to auto-arrange, select "No Thanks"
  5. Lead with 5–10 photos showing your most compelling amenities
  6. Follow with a logical virtual tour flow through the property
  7. Add one photo of each bedroom back into its corresponding room section to maintain the sleeping arrangement display
  8. Specify sleeping arrangements and amenities for each bedroom

Done correctly, this gives guests the right information in the right order — and it can meaningfully improve your booking conversion rate. This is one of the most impactful free optimizations available to any host right now.

Photo optimization pairs well with other listing improvements. Check out these 21 hidden mistakes that destroy Airbnb ratings for a broader audit of what might be holding your listing back.

Mistake #5: Your Booking Window Is Too Short

The booking window setting controls how far in advance guests can book your listing. Many hosts set this to 3–6 months because they want flexibility to adjust pricing closer to the date, or because they're worried about committing to rates a year out.

That reasoning is understandable — but it's costing bookings.

Open Your Calendar as Far as Possible

BNB Mastery recommends setting your booking window to 12–24 months. The logic is straightforward: guests planning trips well in advance simply cannot book your property if the dates aren't available. They'll book somewhere else, and you'll never know the opportunity existed.

The common counterargument is that hosts don't want to lock in low rates far in advance. But this is a false dilemma. You control your pricing — set your rates high for dates far out.

If a guest is willing to book a year ahead at your listed rate, that's a win. If nobody books at that rate, you can always adjust pricing as the date approaches.

Blocking dates entirely guarantees zero revenue. High rates on open dates at least give guests the option to book. It's always better to be visible and pricey than invisible.

If you want to go deeper on pricing strategy alongside your booking window settings, these Airbnb pricing hacks for hosts and investors are worth reviewing.

How to Audit and Fix All These Settings Today

Running through all six of these settings doesn't take long, but the payoff is significant. Here's a quick audit checklist hosts can use right now:

  • Location Features: Go to Listing Editor → Location → Location Features. Enable every option your property genuinely qualifies for under Airbnb's definitions. Document why each applies.
  • Cancellation Policy: Switch from Flexible to Moderate or Strict. Evaluate based on your market and typical booking patterns.
  • Instant Book: Enable it if it isn't already. Then enable the Good Track Record filter within the Instant Book settings.
  • Photo Tour: Contact support to disable it. Restructure your photos using the steps above.
  • Booking Window: Open it to 12–24 months. Adjust your pricing for far-out dates to reflect appropriate rates rather than leaving dates blocked.

If you're managing multiple listings or co-hosting on behalf of property owners, running this audit across every listing is one of the highest-value things you can do for your clients.

For hosts building a professional co-hosting or property management business, BNB Mastery's Co-Hosting Program includes detailed training on listing optimization and everything else that goes into managing properties at a professional level.

And if you want to make sure you're not leaving money on the table elsewhere, this guide to 7 fixes for getting more Airbnb bookings covers additional levers worth pulling.

Final Thoughts on Airbnb's Tricky Default Settings

Airbnb tricked you — and that's not a dramatic claim. The platform's default settings consistently favor Airbnb's interests over host earnings. Photo Tour buries your best amenities. Flexible cancellation policies protect indecisive guests at your expense.

Hidden settings like Good Track Record and Location Features are left for hosts to discover on their own, often after they've already paid a price for not knowing about them.

The good news is that all of these are fixable. None require spending money, upgrading your listing, or adding new amenities. They're pure configuration changes that take a few hours at most — and the booking and revenue impact can be immediate.

In 2026, with more hosts competing on Airbnb than ever before, getting these settings right isn't optional. It's the baseline. Hosts who leave these defaults in place are giving competitors an edge they don't need to have.

Audit your settings today. Start with Photo Tour and Good Track Record — those two alone will make a measurable difference for most listings.

Frequently Asked Questions

What does 'Airbnb tricked you' mean for hosts in 2026?

Airbnb sets several listing defaults that benefit the platform rather than the host — including automatic Photo Tour activation, pressure to use flexible cancellation policies, and hidden settings like Good Track Record. In 2026, knowing these traps and correcting them is essential for maximizing bookings and income.

What is the Good Track Record setting on Airbnb and why does it matter?

Good Track Record is an optional filter inside Airbnb's Instant Book settings. When enabled, only guests with a positive Airbnb history can book instantly. Guests without reviews or with complaints must send a request first, giving the host a chance to screen them. It's one of the most effective ways to avoid problem guests.

Should I use a strict or flexible cancellation policy on Airbnb?

A strict cancellation policy is almost always the better choice. Flexible policies attract guests who are more likely to cancel last-minute, leaving you with vacant dates and no revenue. A strict policy keeps your options open — you can still offer a refund if you choose, but you aren't forced to.

How do I turn off Photo Tour on Airbnb?

You need to contact Airbnb support directly and request that Photo Tour be disabled for your listing. Once disabled, restructure your photos so your best amenities appear first. Do not delete bedroom or bathroom room sections or the listing display will break.

What should I set my Airbnb booking window to?

BNB Mastery recommends setting your booking window to 12–24 months. This ensures guests planning well in advance can find and book your listing. Set your rates high for far-out dates rather than blocking them — visibility with high pricing beats being invisible entirely.

Getting these settings right is the kind of optimization that separates hosts who consistently outperform the market from those who wonder why bookings are slow. If you want ongoing support, peer feedback, and detailed training that goes well beyond a single checklist, the BNB Tribe community gives you access to experienced hosts and step-by-step resources you can apply immediately — whether you're managing one listing or a growing portfolio.

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